Wordmatter is a small London-based consultancy providing software documentation and digital publishing services to clients large and small, and leadership, organisational, and people development consultancy and coaching primarily to clients in the public and not-for-profit sectors.
We work as individual consultants or contractors on diverse projects with a wide range of client companies, organisations, and individuals. For larger projects we can assemble a dedicated team from our wide network of associates.
Ben works primarily with software development teams writing documentation for software systems and advising on documentation tooling, workflow, build, and publishing.
Mobile and web technologies have converged, and "big data" and "AI" concepts have become a universal substrate. Ben’s current and recent contracts include documentation for semantic data platforms for telcos (EXFO, IntentHQ), web APIs and microservices (Travelex, Digital Catapult), and web content and publishing backend systems (Squiz, Nature Publishing). Back in the day, life was more about pure mobile content development, native or otherwise (HTML5 and hybrid and native Android apps and games), and digital publishing for web, EPUB and Kindle. And way back when, it was about mobile OS and platforms.
Ben has worked across the sector from industry giants present and past (Vodafone, Samsung, Nokia, Sony Ericsson) to a host of smaller startups and agencies. Ben began his mobile career at Symbian (or Psion Software, as was), where he spent ten years as it grew from startup to leading mobile OS of the early 2000s.
At Symbian he wrote the Symbian OS Architecture Sourcebook and contributed to many other Symbian Press books. His book for Samsung was the first official developer guide to the short-lived bada mobile platform, since merged with Tizen and probably somewhere in your Samsung Smartwatch or even your Samsung TV.
Philippa specialises in the people aspects of change, both planned and emergent, and its impact on groups, teams, and individuals. She has 25 years’ experience working at senior level in large and complex public sector organisations. An MSc in Organisational Change and MA in Psychological Coaching give her practice rigorous foundations.
Philippa's current and recent consulting projects have focused on changing structures, systems and cultures within client organisations; executive coaching programmes; review and introduction of new performance management and development frameworks; management and leadership development; and running and facilitating workshops, forums, and clinical senates.
Philippa delivers with integrity, compassion, and drive—working in partnership with her clients to find practical solutions to the challenge of working collaboratively and well together to achieve their goals, no matter how complex or challenging.
She has substantial experience of coaching executives and their teams, aspirant leaders, and those facing significant choice or change in job role.
Current and recent clients include a number of leading national charities, local government organisations, a London-based university business school, a Multi-Agency Health and Wellbeing partnership, as well as an NHS Clinical Senate, a Foundation School, and a national zoo. Philippa also coaches private clients.